Introduction - Things to know

Onboarding To the System

Booking Facilities (Valid Active Membership)

Booking Policies

Making a Booking

Booking Seating & BBQ

Onboarding To the System

Getting your credentials and Access to the System

How do I access the new booking system Xplor?
You will receive an email with login credentials from “Club Gilmore” with the email communication@xplorrecreation.com with a username and a temporary password to login to Xplor.
The club attendant is not taking in person, phone, or email bookings. You will need to work with the concierge to get your data correct and data will be imported into the booking system. Booking through Xplor is the only way to make a booking from now on.
I didn’t get any email from Xplor or Club Gilmore with login credentials. What should I do?
The Tower Concierge team is missing critical information on you or a member of your unit. The information that must be provided by individuals aged 18 or older:

Name, Phone Number, and Email Address
Unit Usage (Owner Occupied, Tenant Occupied, Owner with Tenants, etc)
Form K required? If yes, is it present for all tenants?
Signed up for RService (Tenants) / MyRanchoStrata (Owners)
- Your login will be the primary email address signed up to rservice.
Vehicle Information: (Make, Model, License Plate)

You must visit your Tower Concierge in person, and they will ask for the above information. New users will be loaded in periodically (every day or two for the first two weeks, then weekly after that)

Each Owners need to be registered in Rservice: https://owners.ranchovan.com/ownerRegistration.cfm
Each Tenant needs to be registered in Rservice. You need a valid form K and can see the concierge they can enter your data in with a valid Form K.
I already filled out the registration form for the new booking system two months ago, and I am registered for RService/myRanchoStrata and I’m receiving memos. Why did I not get an email?

First, please check your SPAM folder for your inbox. Many emails containing login information for Xplor are being sent there.
If you have completed this, and don’t have the email, it means that there is something small remaining to clear your unit for Xplor. Generally this might be a missing phone number, Form K, or simple clarification on your unit status. Follow the above question’s answer to solve your problem.

There are some units where no accounts were activated as a primary account, and we are working on investigating and solving this issue. Please bear with us as we fix this problem, and we appreciate your patience.

Booking Facilities (Valid Active Membership)

Key thing to understand is every unit has one primary login that has a unit booking membership. That login has the privileges for the unit and that login only can book facilities, so you will have to share credentials. This was the only way to respect the booking mechanics. You can use the other login for registration for community events eg movie night and booking a seat as they are limited.

When you login goto “MyInfo”
Select your User
An account is for the unit
Only one person on you account will have the Unit Booking Membership

Booking Policies

Refer to Section H of Club Gilmore Rules & Policies

Units can have 1 active booking for each classification of a facility. This is booked over a 90 day windows or less. It allows people to book and plan for an important event in the future and means the resident or Unit booking allocation allows other residents to book facilities allowing openings. The booking system understands the facility types and limitations and will enforce them. You can see a full explanation in the Club Gilmore Rules & Policies.

The facility classifications are as follows;

Large amenity
Small amenity
Music Rooms
Outdoor seating
Fireplace/ Fire pit
Specialized Rooms

Making a Booking

You need to go to the Event Spaces to book anything like bowling, karaoke, music rooms, etc.

You can filter for your dates and services

And then you can pick spaces based off the map, or the list below.

Booking Seating & BBQ

NOTE: BBQ is an additional item to add on after selection.
You can book the area without booking the BBQ

Select an area you want with filter or browse

Enter you number of ppl and select a spot

This has to be made from your primary account

You have the choice to add the BBQ

Complete your order

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