Frequently Ask Questions

The team will work to action, all tickets within 4 hours, if it is possible for them to do so.  There are other issues with logins that are out of their control that may take longer.

The cool down period is one hour

See Introduction 

There is a Hold Timer of 2 minutes.  Bookings slots are First Come, First Serve,  the hold timer allows you to select you room and person and that booking will be held for 2 minutes. A prompt will be displayed when 30 seconds of inactivity is reached. 

Try to reset your password. It has fixed this issue for multiple users. If the doesn’t work you will need to request a password reset or attendant to review your account by Log a ticket

No you have to request it be cancelled, wait for cancellation and book it again yourself.  Start by  Log a ticket

when proceeding to book amenities mine shows no active membership found for both the accounts. 

Read FAQ Primary Account.  Only one account has the primary booking membership

I received my Xplor Login, but I am unable to book anything. I have the error: “No Valid Active Membership Found”

Only one user per unit number has a “Primary Account” designation allowing them to book amenities. This means that somebody else under your unit number has the active membership, or it hasn’t been activated. 

If the space is unoccupied, you are welcome to sit and use it. However, if someone arrives with a valid booking, you must vacate the space.  You can check in the booking system login and try to book that spot that will show availability. If someone arrives and has booked it you must move. You can’t have a future booking and hold a space currently. If you don't have a future booking and want to sit down and reserve it you can book immediately or book the coming session or stay until that session. 

For all bookings you must be leaving at the booking end not start to pack up and clean up. This respects the next person times and bookings.  Late fees and Clean up fee will apply to violators.

Once you book with a selected number, you cannot change it. 

That number is really there to make sure you stay within the person limit for the space.

The invoice charges you for 6 days. E.g. You get charged for the day you're checking out at 11 am. Can this be adjusted if it's an error?

you book to the Last day you stay check out is next day

The price are in the system and change based on time of day and holiday you will have to use the system we are no longer posting prices.

You have to Email club attendant for cancellations, we are working on a form, 

refunds require admin interaction, the system itself is designed this way for various reasons and typically charges a cancellation fee.